Start with the problem
We first consider the symptom or job to be done. A product is not the default answer.
OUR RECOMMENDATION METHOD
Problem first. Evidence before recommendation.
Technology should solve the fault or use case you actually have. Sydney TechHelp separates research, technician experience and physical testing so you can see what a recommendation is based on.
Check compatibility
Interface, power requirements, physical fit, network environment and other relevant constraints are considered before a product is presented as a fit.
Consider repair first
If diagnosis, configuration or repair is more appropriate than replacement, our guidance should say so.
State the evidence level
We distinguish desk research from relevant technician experience and from products that have actually been physically tested.
EVIDENCE LEVELS
Three labels, three different claims.
Specifications, compatibility and the defined use case have been reviewed. This does not mean we physically tested the product.
Reserved for a recommendation we can support with relevant technician knowledge or field experience for the stated use case.
Reserved for products we physically use or test under a defined process. We will not use this label merely because online reviews were researched.
How product links fit in
Technical suitability comes first. Some product links may earn Sydney TechHelp a commission when a qualifying purchase is made. A commercial relationship does not turn an unsuitable product into a recommendation.
As an Amazon Associate I earn from qualifying purchases.
NEED HELP DECIDING?
Not sure whether to repair, upgrade or replace?
Start with the symptoms and we can help identify a sensible next step.