SYDNEY TECHHELP
Privacy Policy
How Sydney TechHelp handles booking, support and workspace information.
Last updated 16 September 2026Information we collect
We collect the details you provide through our booking and contact forms, including your name, contact details, address, device information, issue description, preferred support time and any optional images you attach.
How we use it
We use this information to assess your request, prepare a technician, communicate booking updates, provide support, maintain repair records and improve service quality. Automated suggestions are preliminary and remain subject to human review.
Who can access it
Access is limited to authorised Sydney TechHelp administrators, support staff and assigned technicians according to their workspace permissions. We may use service providers that host data, send operational email, manage calendars or process secure infrastructure.
Data and device access
We confirm access requirements before intrusive testing. Please avoid sending passwords through the booking form. If credentials are necessary for support, agree on a safer handover method with the technician.
Retention and requests
We retain service information only as reasonably needed for operations, legal obligations, security and support history. You may ask us to correct or delete eligible information by contacting us.
Contact
For privacy questions, email [email protected] or call 0414 147 216.